[carlo]

Hi,

Yes there appears to be an error showing up in the developer console:

canvasjs.min.js:223 Uncaught TypeError: Cannot read property ‘_dataRanges’ of undefined
at u.x.Chart.u.calculateAutoBreaks (canvasjs.min.js:223)
at u.x.Chart.u._processData (canvasjs.min.js:190)
at u.x.Chart.u.render (canvasjs.min.js:173)
at window.onload ((index):168)
canvasjs.min.js:223 Uncaught TypeError: Cannot read property ‘_dataRanges’ of undefined
at u.x.Chart.u.calculateAutoBreaks (canvasjs.min.js:223)
at u.x.Chart.u._processData (canvasjs.min.js:190)
at u.x.Chart.u.render (canvasjs.min.js:173)
at canvasjs.min.js:110

Weird how this is happening as the charts have displayed before with no changes to the script,
thanks in advance for any suggestions or feedback.

Regards,
Carlo

[carlo]

(please disregard “what appears on our front end” from previous reply as the img. didnt load)

[carlo]

Hi,

OS: win7 64-bit

Internet explorer : version 11.0.9600.18792
Google Chrome: version 61.0.3163.100

Locally hosted via Joomla CMS Version3.8 Gantry 5
WampServer (wamp64) Version 3.0.6 -64bit
-Apache version 2.4.23
-PHP Version 7.0.10
-MySQL version 5.7.14
We us a plug-in from “Regular Labs – Sourcerer” to enable Joomla to recognize Javascript.

These were all running fine and the charts were displaying normally a few weeks ago.
What appears on our front end:
\\file-ap1-03\userdata1$\carlo849\Desktop\JSCHARTS SCRIPTS\Charts displaying issue.png

I’ll be checking whether there were any patches or updates in the other platforms as well that may be causing the charts not to display.

Kind Regards,
Carlo

[carlo]

Please disregard. I forget about the Trial expiry

[carlo]

never mind found a solution

[carlo]

*update

another valid option is that all the factors’ visibility are set to “off” by default except for maybe 1 or 2 factors so the chart isn’t as clogged. Thanks!