Home forums Using CanvasJS Team License Package With Priorty Support Inquiry

This topic contains 1 reply, has 2 voices, and was last updated by  Indranil Deo 1 week, 4 days ago.

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  • #17249

    carlo
    Member

    Good day,

    I’d just like to inquire about what to expect as my team and I are deciding to purchase the ‘Team License with Priority Support’.
    We were using CanvasJS charts on our locally hosted microsite up until it expired and no longer shows up in our front end. I have read the description of what the package offers. Would our charts re-appear as soon as we purchase this option? I’d like to know more about how this works before we purchase.

    Thanks in advance,
    CJ

    #17258

    Indranil Deo
    Member

    carlo,

    Thanks for your interest in CanvasJS. Surely we will assist you.

    The chart might have disappeared due to some technical issues, most probably due to misconfiguration of chart options or a bug and not because of trial expiration.

    The Trial expiration does not affect the rendering of the chart in any way.

    Kindly check the chart options. In case if the issue still persists, please share a static file reproducing the issue to info@canvasjs.com so that we can look into it and help you out better.

    For any license related query, you can contact us at sales@canvasjs.com.

    __________
    Indranil Deo,
    Team CanvasJS

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