Home forums Using CanvasJS I've paid but can't download

This topic contains 3 replies, has 2 voices, and was last updated by  madhousegraphics 10 months, 1 week ago.

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  • #20312

    I’ve used your system to purchase a license but I cannot download it under orders because it is “On Hold”. Your chat bot has not been helpful. How can I talk to a real person at Canvas.js?


    Vishwas R


    Sorry for the inconvenience caused. Our sales team is looking into it and get in touch with you soon. For any sales related queries, please contact sales@canvasjs.com

    Vishwas R
    Team CanvasJS


    This is way more than an inconvenience. It has been paid for and you are not delivering. I ordered a CanvasJS license (Order #2031) and you are not releasing my license. It was for a time sensitive project. It has been over 24 hours. Your chatbot is absolutely no help. Please deliver my bought and paid for product. I can not understand the delay. The money came out of my account immediately.

    If your “team” was looking into it, my license would have been delivered.


    Please help. I am under pressure from my client.

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