Home › forums › Chart Support › I've paid but can't download
Tagged: I need to download my license
I’ve used your system to purchase a license but I cannot download it under orders because it is “On Hold”. Your chat bot has not been helpful. How can I talk to a real person at Canvas.js?
Sorry for the inconvenience caused. Our sales team is looking into it and get in touch with you soon. For any sales related queries, please contact firstname.lastname@example.org
This is way more than an inconvenience. It has been paid for and you are not delivering. I ordered a CanvasJS license (Order #2031) and you are not releasing my license. It was for a time sensitive project. It has been over 24 hours. Your chatbot is absolutely no help. Please deliver my bought and paid for product. I can not understand the delay. The money came out of my account immediately.
If your “team” was looking into it, my license would have been delivered.
Please help. I am under pressure from my client.
You must be logged in to reply to this topic.