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I've paid but can't download

Viewing 4 posts - 1 through 4 (of 4 total)
  • April 12, 2018 at 9:02 pm #20312

    madhousegraphics

    I’ve used your system to purchase a license but I cannot download it under orders because it is “On Hold”. Your chat bot has not been helpful. How can I talk to a real person at Canvas.js?

    April 13, 2018 at 9:53 am #20314

    Vishwas R

    @madhousegraphics,

    Sorry for the inconvenience caused. Our sales team is looking into it and get in touch with you soon. For any sales related queries, please contact sales@canvasjs.com

    —
    Vishwas R
    Team CanvasJS

    April 13, 2018 at 9:16 pm #20321

    madhousegraphics

    This is way more than an inconvenience. It has been paid for and you are not delivering. I ordered a CanvasJS license (Order #2031) and you are not releasing my license. It was for a time sensitive project. It has been over 24 hours. Your chatbot is absolutely no help. Please deliver my bought and paid for product. I can not understand the delay. The money came out of my account immediately.

    If your “team” was looking into it, my license would have been delivered.

    April 13, 2018 at 9:17 pm #20322

    madhousegraphics

    Please help. I am under pressure from my client.

Viewing 4 posts - 1 through 4 (of 4 total)

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