chart disappears

[irfan saputra]

I have multiple realtime charts, when running for some time, it turns out that the browser GPU memory increases, so that the chart disappears, but strangely the tooltip is still there

[Manoj Mohan]

@khansadev,

Chart seems to be working fine even when opening a page on more than 20 tabs containing 8-10 dynamic/real-time charts. Although we see marginal increase in GPU usage but chart doesn’t disappear. Can you kindly share a complete code over Google-Drive or Onedrive reproducing the issue you are facing along with sample data so that we can look into your code, run it locally at our end to understand the scenario better and help you out?

—-
Manoj Mohan
Team CanvasJS

[irfan saputra]

yes, I will attach the source code, to generate the chart, and I will also attach the image, the chart is running after more than 1 hour

https://drive.google.com/drive/folders/13Dx_2hznlAEGIPeQtikRS65ek0EcjMtA?usp=drive_link

[Manoj Mohan]

@khansadev,

We were unable to reproduce the issue as the code that has been shared above is missing some dependencies when running it. Can you kindly share code along with sample data over Google-Drive or Onedrive so that we can reproduce the issue at our end and help you out?

—-
Manoj Mohan
Team CanvasJS

[irfan saputra]

https://drive.google.com/drive/folders/13Dx_2hznlAEGIPeQtikRS65ek0EcjMtA?usp=drive_link

Hi, I have updated the file on this google drive link,
there are 2 html and js files, this can be simulated in your place, the problem is still the same, why the GPU memory continues to increase, so that some time later, resulting in charts not displaying correctly, but still displaying tooltips, then the second, why, the crosshair, does not work properly here, so thank you.

[Manoj Mohan]

@khansadev,

We were unable to reproduce the issue related to disappearing of the chart in the Firefox browser even after running for more than 24hrs.

why, the crosshair, does not work properly here,

Regarding the crosshair behavior, it will always snap to the closest x-axis value when snapToDataPoint is set to true. Since the datapoints on the x-axis are very close to each other, the y-axis crosshair may show values that are not exactly the one you’re expecting. To resolve this, you can try setting snapToDataPoint to false in your use case.

—-
Manoj Mohan
Team CanvasJS