Home forums Report Bugs Canvas js export enable not working on android device

This topic contains 4 replies, has 2 voices, and was last updated by  Vishwas R 12 months ago.

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  • #13570

    fasi
    Member

    Hi there,

    I am working on canvasJs and i am a newbie to it. I am facing an issue that whenever i run my app on emulator the export buttons are working perfectly but when i run my app on my device i.e. android mobile the export buttons are not working. Also i have tried it on every android devices i.e. on local and branded android devices

    For more information kindly see the updated question on Stackoverflow

    #13572

    Vishwas R
    Keymaster

    We are unable to reproduce the issue in major browsers like Chrome, Opera, Firefox. Can you kindly provide us the information like android version, browser and its version so that we can look into it and help you out.


    Vishwas R
    Team CanvasJS

    #13597

    fasi
    Member

    Thanks for replying

    Bellow are the images of 2 android devices OS info

    info 1
    info 2

    Moreover, I don’t have any issue with using chrome.

    • This reply was modified 1 year ago by  fasi. Reason: Editing
    #13614

    Vishwas R
    Keymaster

    Thanks for the information. We will look into this and get back to you at the earliest.


    Vishwas R
    Team CanvasJS

    #13620

    Vishwas R
    Keymaster

    There is no Download Manager in webview that you have created, so you need to handle the download functionality manually. There are 2 ways to download a file from webview.

    1.Using Android Download Manager

    2.Using web browser opened from webview (which internally uses Android Download Manager)

    Refer this thread for more info.


    Vishwas R
    Team CanvasJS

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