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@minniehajj,
Can you please check the version of CanvasJS being used by you?
If you are using an older version, kindly use the latest version of CanvasJS and let us know your feedback.
If the issue still persists, kindly create a sample project reproducing the issue and share it with us over Google-Drive or Onedrive along with the sample data so that we can look into the code, run it locally to understand the scenario better and help you resolve?
— Shashi Ranjan Team CanvasJS