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One of my colleagues Mr.Indranil had dropped you a mail regarding this on July 20, 2018 itself, kindly check your inbox once. As we didn’t heard back from you, we thought the issue got resolved and it would be working fine now.
Can you kindly share your Skype ID, so that I can arrange a call-back for you? Over call itself you can have a screen-share and resolve the issue you are facing.
You can share the details over mail to firstname.lastname@example.org or schedule a meeting by clicking this link.