Cannot display stable graph on iphone (both safari and google chrome)

• January 18, 2020 at 3:16 pm #28074
  
  nuiinc

  Hi everyone,

  I try to get data from “index.php” to show on “dashboard.php”.

  It’s work normally on google chrome (on windows) but it doesn’t work on iphone (safari, google chrome).
  The problem is when I click on pie graph, It can link to dashboard.php but sometimes show data normally but sometimes show blank screen.

  

  Thank you very much.

  • This topic was modified 4 years, 10 months ago by nuiinc.
  January 20, 2020 at 7:12 pm #28106
  
  Indranil

  @nuiinc,

  Can you please create a sample project with sample data and share it over Google-Drive or Onedrive so that we can look into the code, understand it better and help you out?

  ___________
  Indranil Deo
  Team CanvasJS

  January 21, 2020 at 7:25 am #28110
  
  nuiinc

  I will share you a data within today.

  Thank you for your reply.

  January 21, 2020 at 9:36 am #28113
  
  nuiinc

  My program and database will be added to Google Drive as below link.

  My_program_and_DB

  Thank you very much.

  January 23, 2020 at 1:36 am #28140
  
  Indranil

  @nuiinc,

  Earlier WebKit allowed 448MB of canvas buffer memory whereas now they have dropped it to 224MB. Because of this, there was some memory issue with CanvasJS Charts in the latest iOS. However, we had optimized memory consumption in CanvasJS v2.3 – please check out this release blog for more info.

  Also, we will further optimize it in future releases.

  ___________
  Indranil Deo
  Team CanvasJS

  January 23, 2020 at 9:12 am #28143
  
  nuiinc

  Dear Indranil Deo,

  Thank you very much for your kind support. :)

  March 7, 2022 at 12:23 am #37081
  
  asheik4ece@gmail.com

  Dear Indranil,

  We are facing the same issue with version 3.4.5 GA on iPhone devices. If we downgrade it may break the existing behaviour. So, can you please fix the issue in the updated version?

  Kindly do the needful.

  • This reply was modified 2 years, 8 months ago by asheik4ece@gmail.com.
  • This reply was modified 2 years, 8 months ago by asheik4ece@gmail.com.
  March 8, 2022 at 6:23 pm #37106
  
  Indranil

  @asheik4ecegmail-com,

  We have optimized the memory consumption in v2.3 and it is working in the latest version. We will further check possibilities to optimize it in our future versions.

  In the meantime, you can try lazy-loading the charts. We tested the same using jquery.inview & it seems to perform better compared to the regular way of rendering charts. Please download this sample project for an example on rendering charts with Lazy loading.

  ___________
  Indranil Singh Deo
  Team CanvasJS

  March 29, 2022 at 6:49 pm #37274
  
  Indranil

  [Update]

  We have released v3.6 GA with improved memory management. Please refer to the release blog for more information. Do download the latest version from download page & let us know your feedback.

  ___________
  Indranil Singh Deo
  Team CanvasJS