touch click on android tablets doesnt work

• January 19, 2017 at 1:26 am #14045
  
  aleckcstef

  Hello

  I tried on different tablets with android chrome and other browsers to test but the click event is not firing.
  Sometimes is firing 1 time out of 10.

  Same issue with all of your click examples from official website.
  The click event is not even open an alert on android browser

  January 19, 2017 at 11:48 am #14049
  
  Bivek Singh

  @aleckcstef

  We tested with android phones including all the major browsers and it seems to be working fine. Can u please let us know which device/model you faced this issue along with browser details? Are you facing this issue on mobile phones as well? Please let us know, so that we can look into it further.

  January 19, 2017 at 8:27 pm #14051
  
  aleckcstef

  Here an example from your demos
  https://canvasjs.com/docs/charts/chart-options/data/click/

  On tablets or android phone not working the alert message.
  Sometimes working after multiple clicks

  Here my configurations
  phone lg3
  browser chrome 55.02883

  tablet samsung galaxy tab 3
  browser chrome 55.02883

  We tested on another tablets too, not working

  please help
  thanks

  • This reply was modified 7 years, 10 months ago by aleckcstef.
  January 19, 2017 at 8:29 pm #14052
  
  aleckcstef

  canvasjs.com/docs/charts/chart-options/data/click/

  February 1, 2017 at 8:43 pm #14151
  
  mikkelbs

  I have the same problem. We have some column charts with click events. It works fine on desktop and ios devices. But on our android platform on a samsung phone the click events are not firing unless you click really quick. This problem is only on android. And tried in browser and on our react app on android.

  February 2, 2017 at 9:46 am #14162
  
  Vishwas R

  @mikkelbs,

  We are unable to reproduce the issue at our end in Samsung mobile phone. Can you kindly provide us the following information, so that we can look into it further and help you out?

  1. Android Version
  2. Browser Name and Version

  —
  Vishwas R

  February 2, 2017 at 1:34 pm #14172
  
  mikkelbs

  Samsung Galaxy A3
  Android 6.0.1

  Chrome v55.0.2883.91
  And
  Android System WebView v55.0.2883.91

  Does not happen on emulators

  February 3, 2017 at 10:07 am #14184
  
  Vishwas R

  @mikkelbs,

  We checked the click event. In browser it seems to be working fine but not in webview.

  Please refer the following links for more info:
  http://stackoverflow.com/questions/24085159/webview-not-catching-javascript-touch-events
  http://stackoverflow.com/questions/14846071/touch-events-in-android-webview
  http://stackoverflow.com/questions/5271898/javascript-alert-not-working-in-android-webview
  http://android-er.blogspot.in/2014/05/android-webview-detect-touch-events.html

  —
  Vishwas R

  February 9, 2017 at 8:22 am #14271
  
  mariomario

  We have exactly the same issue. In fact, it works in Webview but not in Chrome browsers.

  Phones tested on Safari and Chrome but these did not allow touch or click events:
  1. Samsung Galaxy S6 and S5
  2. Samsung Tab
  3. LG Tablet

  It does work on Android Moto X.

  PLEASE help as we are struggling with our customer having this issue.

  February 9, 2017 at 2:46 pm #14279
  
  mikkelbs

  I have looked at the links and tried “.setJavaScriptEnabled(true)” without any difference. Its not like the event are not there. If i click like a maniac on the graph then eventually the event fires. But with normal behaviour it does not work. So it seems very buggy.

  February 9, 2017 at 8:11 pm #14282
  
  Vishwas R

  @aleckcstef, @mikkelbs, @mariomario,
  [UPDATE]: We’ve fixed this issue in the latest build. Please, do download the latest version and let us know your feedback.

  We tried reproducing the issue at our end. But it seems to be working fine across multiple devices which includes Moto, Samsung, Lenovo, One Plus, HTC, Dell. Can you kindly check the following links and let us know which all events are not working among your devices.

  https://canvasjs.com/docs/charts/chart-options/data/mousemove/
  https://canvasjs.com/docs/charts/chart-options/data/mouseover/
  https://canvasjs.com/docs/charts/chart-options/data/mouseout/
  https://canvasjs.com/docs/charts/chart-options/data/click/

  And at the same time kindly share following information:
  1. Tab model
  2. Android version
  3. Browser version

  —
  Vishwas R

  • This reply was modified 7 years, 5 months ago by Bivek Singh.
  June 14, 2017 at 12:02 pm #15300
  
  nsamutoglu

  my android version is 6.0.1
  my phone is sony xperia Z3
  my chrome version 58.0.3029.83

  mobile click has not working on chrome. How can i solve it?

  June 16, 2017 at 10:52 am #15320
  
  Bivek Singh

  @nsamutoglu

  Thanks for providing the details. We are looking into this and will get back to you at the earliest.

  —-
  Bivek Singh

  June 22, 2017 at 11:36 am #15380
  
  Bivek Singh

  @nsamutoglu,

  We’ve fixed this issue in the latest build. Please, do download the latest version and let us know your feedback.

  —-
  Bivek Singh,
  Team CanvasJS

  March 5, 2020 at 11:27 pm #28576
  
  minniehajj

  Sorry to necro this post but it doesn’t look this issue got fixed, or it reverted back.
  It happens on mobile Chrome devices.
  If you go to this URL https://fortyeah.bitbucket.io/public/colorwheel.html
  and interact with the colorwheel, you can’t click on them on Android Mobile.

  EDIT: It works fine in chrome inspector but not on an actual device.

  • This reply was modified 4 years, 8 months ago by minniehajj.