@conway,
Can you kindly create JSFiddle reproducing the issue you are facing and share it with us so that we can look into the code, run it at our end to understand it better and help you resolve?
From what we have observed, sometimes things get delayed mostly when we are not able to reproduce your use-case or not able to understand the exact requirements. Having a JSFiddle helps us in understanding your case better and many a times we can just edit your code on JSFiddle to fix the issue right-away. I request you to brief more along with JSFiddle with your use-case if you have further queries or facing any issue.
—
Vishwas R
Team CanvasJS