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@harrym,
Can you kindly share sample project along with sample xml file over Google-Drive or Onedrive so that we can look into the code, run it locally to understand the use-case better and help you out?
From what we have observed, sometimes things get delayed mostly when we are not able to reproduce the issue or not able to understand the exact requirements or the solution that we provide may not work properly due to the variation in your sample data / chart-options being used by you and us.
Having a sample project helps us in figuring out the scenario better and help you out accordingly.
—- Manoj Mohan Team CanvasJS