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Stefan,
Can you kindly create sample project reproducing the issue you are facing and share it with us over Google-Drive or Onedrive along with sample data so that we can run the code at our end locally, understand the scenario better and help you resolve?
From what we have observed, sometimes things get delayed mostly when we are not able to reproduce the issue or not able to understand the exact requirements or the solution that we provide may not work properly due to the variation in chart-options being used by you and us.
Having a sample project helps us in figuring out the issue and suggesting an appropriate solution accordingly.
— Vishwas R Team CanvasJS