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@fede72bari,
It would help us understand the scenario better and provide solution faster if you could navigate us to the exact code related to CanvasJS or share a sample by isolating the CanvasJS related code which reproduces the issue.
From what we have observed, sometimes things get delayed mostly when we are unable to reproduce the issue or when we are unable to debug CanvasJS related code as the application has many dependencies (.js files).
— Vishwas R Team CanvasJS