Not at all. We count developers by number of seats, not the individual. If a current employee is replaced by another employee, it will be still counted as one developer. However if you add additional team members who work on CanvasJS you may have to purchase additional license. The total number of developers working with CanvasJS should not cross the number of developers supported by the license purchased.
We offer priority support through email, with guaranteed response within 24 hours on working days. You also get hot fixes and early access to upcoming features(upon request). Standard forum based support is free and we try to reply as soon as possible but without fixed turnaround time.
After purchasing the license, you can download the Commercial Version from your Account Page. You would receive an email stating the same. In case you haven't received it, please check your spam folder.
Yes definitely! Please drop us a line(sales@canvasjs.com) about the kind of help you need and we'll get you the right information. You can also directly schedule a call via this link.
Yes. Please get in touch with sales@canvasjs.com to discuss your requirement.
We accept online payments through Credit or Debit Cards(Visa, MasterCard, American Express etc) and PayPal. If you don't have a credit card (offline payments) you can make payment through ACH or wire transfers. To arrange offline payments, or if you have any questions, please contact sales@canvasjs.com
Yes. If you are looking to use CanvasJS non-commercially in your personal hobby project or for non-profit organisation, you don't need to purchase a license. Just make sure to keep the credit link intact.
Yes, we offer discounts to startups. You can check the eligibility criteria and apply at https://canvasjs.com/apply/startup/
You can do either. However some reseller may charge additional service fee.
We want to ensure that you are 100% happy with your purchase. Hence, all licenses come with 60 days of unconditional money back guarantee. In case you have any technical questions, do not hesitate to contact us. However, if you feel that the product is not the best fit for your requirement, do contact us and we'll refund the same. For refund requests please contact us at sales@canvasjs.com
Sure. Please write to sales@canvasjs.com with your name, company name, address, phone number, tax ID(if any) and details of the license you want to purchase and we will send you a quote.
Yes. Many companies purchase CanvasJS through resellers. SoftwareONE, SHI, TEGARA, INSIGHT are some of the popular resellers. There is a high probability that your current software vendor is a CanvasJS reseller, just ask them. Make sure you explain exactly which CanvasJS license you need. If you want list of established resellers in your area, you can write to sales@canvasjs.com
Yes, you will receive a receipt by email.
CanvasJS commercial version comes with pre-activated license and does not require a key. We follow this method because of data security and privacy reasons. CanvasJS is a self hosted library and does not collect/pass any data from your servers/applications. As soon as you make the purchase, you can download the commercial version and start using it right away.
No. Just replacing the CanvasJS script file with the commercial version available in your account page should be enough. Make sure the script path is properly configured and also clear the browser cache.
If you use online payment options like Credit card or PayPal you will be able to download the CanvasJS library immediately after the order is processed. In rare cases, it might take slightly longer till the payment is cleared by the payment processor.
Do you have a question we haven’t covered in this FAQ? If so, please contact sales@canvasjs.com and we will be happy to help you out.