Home forums Report Bugs touch click on android tablets doesnt work

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This topic contains 10 replies, has 5 voices, and was last updated by  Vishwas R 2 months, 2 weeks ago.

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  • #14045

    aleckcstef
    Member

    Hello

    I tried on different tablets with android chrome and other browsers to test but the click event is not firing.
    Sometimes is firing 1 time out of 10.

    Same issue with all of your click examples from official website.
    The click event is not even open an alert on android browser

    #14049

    Bivek Singh
    Moderator

    @aleckcstef

    We tested with android phones including all the major browsers and it seems to be working fine. Can u please let us know which device/model you faced this issue along with browser details? Are you facing this issue on mobile phones as well? Please let us know, so that we can look into it further.

    #14051

    aleckcstef
    Member

    Here an example from your demos

    click

    On tablets or android phone not working the alert message.
    Sometimes working after multiple clicks

    Here my configurations
    phone lg3
    browser chrome 55.02883

    tablet samsung galaxy tab 3
    browser chrome 55.02883

    We tested on another tablets too, not working

    please help
    thanks

    • This reply was modified 3 months, 1 week ago by  aleckcstef.
    #14052

    aleckcstef
    Member

    canvasjs.com/docs/charts/chart-options/data/click/

    #14151

    mikkelbs
    Member

    I have the same problem. We have some column charts with click events. It works fine on desktop and ios devices. But on our android platform on a samsung phone the click events are not firing unless you click really quick. This problem is only on android. And tried in browser and on our react app on android.

    #14162

    Vishwas R
    Keymaster

    @mikkelbs,

    We are unable to reproduce the issue at our end in Samsung mobile phone. Can you kindly provide us the following information, so that we can look into it further and help you out?

    1. Android Version
    2. Browser Name and Version


    Vishwas R

    #14172

    mikkelbs
    Member

    Samsung Galaxy A3
    Android 6.0.1

    Chrome v55.0.2883.91
    And
    Android System WebView v55.0.2883.91

    Does not happen on emulators

    #14184

    Vishwas R
    Keymaster
    #14271

    mariomario
    Member

    We have exactly the same issue. In fact, it works in Webview but not in Chrome browsers.

    Phones tested on Safari and Chrome but these did not allow touch or click events:
    1. Samsung Galaxy S6 and S5
    2. Samsung Tab
    3. LG Tablet

    It does work on Android Moto X.

    PLEASE help as we are struggling with our customer having this issue.

    #14279

    mikkelbs
    Member

    I have looked at the links and tried “.setJavaScriptEnabled(true)” without any difference. Its not like the event are not there. If i click like a maniac on the graph then eventually the event fires. But with normal behaviour it does not work. So it seems very buggy.

    #14282

    Vishwas R
    Keymaster

    @aleckcstef, @mikkelbs, @mariomario,

    We tried reproducing the issue at our end. But it seems to be working fine across multiple devices which includes Moto, Samsung, Lenovo, One Plus, HTC, Dell. Can you kindly check the following links and let us know which all events are not working among your devices.

    mousemove

    mouseover

    mouseout

    click

    And at the same time kindly share following information:
    1. Tab model
    2. Android version
    3. Browser version


    Vishwas R

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